Complaints

Complaint

If you are dissatisfied with the way a pharmacy staff member has handled treated you, or if you believe you were misinformed by the pharmacy staff you can file a complaint using this form, and we will investigate the matter.

First name

Last name

Phone

Please state below the reason for your complaint by crossing the correct box (multiple options possible).

I am dissatisfied with how I was treated by a staff member.

I am dissatisfied with my product recommended by the pharmacy staff for my treatment.

I am dissatisfied with the information I received from the pharmacy staff.

Other

Name of Staff Member

Describe your complaint briefly

We will contact you at a later date (by email or telephone) and invite you to provide more detailed information. To help us understand the nature of your complaint, please answer the following questions.

How, where and when did the situation take place?

What date and what time?

Which number did you call?

What was the name of the person you spoke to?

I declare that this form has been completed truthfully. I give permission for these details to be shared with other organisations involved in investigating and processing the complaint.

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If you are submitting the complaint yourself, send it by email to: sabawpmanager@gmail.com

If you are unable to submit the form digitally,

you can send a printed copy of the completed form, or a letter with the information that is requested in this form,

by post to: The Manager/Owner, Saba Wellness Pharmacy BV, Mathew Levenston St, The Bottom, Saba BQ02. (Note mail on Saba is very unreliable.)

We aim to process your complaint within 6

weeks. We will inform you if the processing time will take longer than 6 weeks.